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Returns Policy

Returns

Our returns policy lasts 7 days. You must return your item within 7 days of confirmation of shipment via our shipping partner, Sendle. To return your item, please send us an email at herradabags@gmail.com. The product must be unused and within the original packaging. You will be responsible for paying all shipping costs. Please send your item to:

Herrada, Parcel Collect 10151 54220
Shop 1, 219B Kissing Point Road
SOUTH TURRAMURRA NSW 2074


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at herradabags@gmail.com and send your item to:

Herrada, Parcel Collect 10151 54220
Shop 1, 219B Kissing Point Road
SOUTH TURRAMURRA NSW 2074

In order for your exchange to be valid, the product must be in the original condition it was received, within the original packaging. We reserve the right to deny an exchange in the case of intentional harm.

 

Shipping

To return your product, you should mail your product to:

Herrada, Parcel Collect 10151 54220
Shop 1, 219B Kissing Point Road
SOUTH TURRAMURRA NSW 2074

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.